Terms & Conditions

These Terms & Conditions (“Terms”) apply to enquiries and services provided by MMA Sparkles Ltd (“we”, “us”, or “our”). By requesting a quote, booking a service, or instructing us to attend a property, you agree to these Terms to the extent they apply to your engagement.

If any term is held unenforceable, the remaining terms continue in effect. These Terms are governed by the laws of England and Wales unless otherwise required by mandatory local law.

We provide professional cleaning services which may include commercial cleaning, office cleaning, Airbnb and short-let turnovers, deep cleaning, and end of tenancy cleaning, as described on our website or confirmed in writing.

Service scope, timing, and any site-specific requirements should be agreed before work begins. We may decline work that is unsafe, inaccessible, or outside the agreed scope without a revised quotation.

Quotes are estimates based on the information you provide. They are not binding until we confirm an appointment or issue a written acceptance of your instruction.

If site conditions differ materially from the details supplied (for example size, condition, access, or extra rooms), we may revise the quote or adjust the schedule before or during the visit, with your agreement where practicable.

Payment terms will be stated on your quote, invoice, or service agreement. Unless otherwise agreed in writing, payment is due as specified on the invoice.

We reserve the right to suspend or cancel scheduled work where invoices remain overdue, or where payment arrangements have not been agreed for new or high-value engagements.

Please give as much notice as possible if you need to cancel or reschedule. Short-notice cancellations, refused access, or failure to provide agreed access details may result in a reasonable cancellation or call-out charge, particularly for time-sensitive short-let turnovers.

If we must cancel due to circumstances beyond our reasonable control, we will notify you promptly and rearrange where possible. We are not liable for consequential losses arising solely from such rearrangements.

We take care to deliver services to a professional standard. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under applicable law.

Subject to that, our liability for loss or damage arising from a service engagement is limited to the fees paid (or payable) for the specific service giving rise to the claim, except where a higher amount is required by law. We are not liable for indirect or consequential loss, including loss of profit, bookings, or goodwill, except where such exclusion is prohibited.

Please report any service concerns promptly so we can investigate and, where appropriate, arrange a revisit.

You agree to provide accurate information about the property, safe access at the agreed time, and any hazards, alarms, pets, or special instructions that may affect our team.

Valuable, fragile, or sensitive items should be secured or clearly identified in advance. You are responsible for obtaining any building or landlord permissions required for us to attend.

We may update these Terms from time to time. The version published on this website applies to new enquiries and bookings from the date it is posted, unless a written agreement states otherwise.

Material changes to an existing confirmed booking will be communicated where reasonably practicable.

Questions about these Terms may be sent to MMA Sparkles Ltd. at info@mmasparkles.co.uk or 07868 236565. You may also contact us via our website enquiry form.